Vendor and Loaner Tray Management
Coordinate thousands of surgical cases without lifting a finger.
99.4% of cases
accurately paired to vendors without OR staff involvement
Over 10 million cases
have trained our Torq Rules Engine
200,000+ clinician
hours saved
Save time, focus on the patient. No need to manually assign cases to vendors; no phone calls, texts, or emails necessary.
0% human error
Rules Engine takes care of human error and costly mistakes.
40+ day case
notification lead time
Immediate updates. Weeks instead of days to plan for a case.
100% control
Custom alerts and rules for your unique requirements.
Insightful reporting
PII automatically scrubbed
Torq saves you time and money
1 FTE
Saved by OR Staff
90%
Reduction in SPD overtime
20% +
Reduction in loaner trays
20 - 40%
Increase in vendor on-time delivery of trays
Hospitals typically get a return
on investment in less than 3 months
Solutions for everyone involved in surgery coordination
For the OR Manager
No more chasing vendors to download a new app. Torq is designed for effortless adoption, with 99.7% of vendors logged in and active within two weeks.
Work Smarter, not harder
With an automated, intelligence-based approach, Torq invites vendors to cases without your intervention—providing ample lead time and freeing you to simply see updates and provide input while we handle the routine tasks.
Hands-free Mistake Prevention
Our automation ensures alerts when there are last-minute schedule add-ons or changes, ensuring a vendor is alerted and the case isn’t canceled.
For example, if an ORIF case is added at the last minute while you’re on vacation or busy with a patient, Torq won’t miss it—keeping your operations hands-free.
Control Vendor Visibility
Ensure vendors see only the cases assigned to them—keeping competitive information completely confidential.
Sensitive information redacted: SSNs, MRNs, cost and price data - all automatically redacted, keeping confidentiality and security at the forefront.
Real-Time Updates
Keep everyone in the loop with schedule updates delivered instantly via text, push notifications, or both.
Direct Case Confirmations
Allow vendors to confirm their cases directly within the app, ensuring seamless, up-to-date information for all.
Multi-Platform Access
Easily manage vendor invites and confirmations from both your desktop and mobile devices.
Visibility to loaner inventory
With a glance at your screen, see if the required loaner inventory is on-site.
Comprehensive Contact Directory
Access a full directory of active vendors—including cell phone numbers, emails, and last sign-in details—for quick and effective communication.
For the SPD Manager
Space constraints and inexperienced couriers can cause mayhem. Our platform is designed to ensure your staff knows what to expect, can drive vendor compliance on both deliveries and pickups, and aren’t burdened with endless questions or slowed down by long kiosk lines.
Question- free Check-In
Leverage a streamlined, intuitive check-in process that performs reliably even in the standard low-connectivity environment and for users who type with two fingers.
Multi-Language Support
Couriers can toggle to their preferred language for ease of use.
Compliance Reporting
Generate reports with detailed insights that help reduce late deliveries and pickups.
Tray Quality Verification
Activate an optional feature that lets staff verify tray quality before the courier departs.
Real-Time Photo Documentation
Require immediate photo documentation at delivery—no stock photos allowed—so that an indisputable record is available when items are reported missing.
Mobile Delivery
Enable couriers to use our mobile delivery feature, helping to reduce the number of couriers using the kiosk.
24/ 7 Help Line
We’re here to help whenever you need it.
For the Vendor Rep
No more calling / texting / emailing to find out when your cases are; no more showing up for a case that was delayed or cancelled.
5-Star Rated App
Great UI, easy to use, integrated with the EHR so you get real-time updates.
Full case data, updated in real-time
Access to all relevant data about your cases along with real-time updates gives you confidence in your schedule and equipment.
Seamless communication with hospital staff
Confirm receipt and plans to attend, input trays, and more - all within an easy-to-use app.
See case status and loaner inventory status
Know if all of your loaners were delivered on time and reduce last-minute scrambles.
