Frequently asked questions.

The OR staff has complete authority over which cases vendors see. Torq has a rules engine to automatically pair vendors to cases. We work with OR staff to set up these pairing rules. There is also a portal that allows staff to manually pair and/or unpair vendors at any time.

Vendors are paired to cases by an automatic rules engine that requires no staff action. Our rules engine accounts for over 99% of vendor pairings. The rules are based on the products each hospital covers and surgeons that hospital works with. We will work with your hospital and OR to make these pairing accurate and reliable.

Torq can set default rules that pair vendors based on surgeon preference for particular procedures, if applicable. In such a case, the OR staff helps Torq identify and create these rules.

No, vendors only see cases involving products that they cover. We have automatic pairing rules which make these assignments, and OR staff has the option to manually add or remove reps from cases.

During the implementation process, Torq reaches out to all vendors each hospital provides in order to get them on-boarded. If a vendor is new to the hospital, there is an easy way for OR staff to contact Torq, at which point we can quickly add the new vendor to our database and provide them with their unique username and password.

Torq has almost perfect vendor compliance seeing as the real-time updates provide so much benefit to them.

We revoke Torq access as soon as we are notified a staff or vendor is no longer with the hospital.

Torq asks the OR for a list of vendors that cover the hospital as well as their companies and product segment (recon, trauma, spine, etc.). Next, we set up pairing rules to assign the appropriate cases to vendors. Torq individually emails vendors wiith login information and works with the OR and vendor to customize pairing rules.

Staff users are usually up-and-running after about 30 minutes of inservicing.

We have a robust monitoring system that alerts us if either Torq or the hospital EHR is not working properly. If it continues for any sustained period of time, we reach out to the hospital to understand the situation. If the error could cause a prolonged problem for reps, we send out notifications informing reps that information on Torq is not reliable due to the outage. While Torq works on the error, vendors can still get updates manually. Once the error is fixed, we notify vendors right away.